Working at Harmony House
Cuthbert Street, Hebburn, NE31 1DJ
Operated by Pathways Care Group Limited
37 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff receive excellent training with career progression and feel valued in a positive culture, but staffing levels are just adequate without strong retention or low agency use."
Safety & Risk
7/10
✓
2021 targeted inspection: Improvements made with regular PEEPs reviews and fire risk assessments actioned; assured on infection prevention including staff training, PPE stocks, testing and cleaning.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: People and staff were positive about the management of the service and felt valued and respected; several staff told us they felt 'valued' by the organisation.
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: There were enough staff deployed to support people. Staffing levels were determined by the number of people using the service and their needs.
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: Staff received training, including any specialist training; staff said 'We get loads of training' and 'Our home came second in the region for our staff training'; supervision and career progression opportunities.
Management
6/10
✓
Per 2020 comprehensive inspection: Staff and people were very positive about the registered manager. They all told us management were approachable and they were listened to.
Programmes
6/10
✓
Per 2020 comprehensive inspection: Activities co-ordinator; people enjoyed range of activities including gardening, baking, fishing, horse riding, arts and crafts, college courses, cookery classes, foraging.
Points to consider
Staffing levels are just enough to meet people's needs, but no details on low staff turnover or minimal agency use.
Per 2020 comprehensive inspection: There were enough staff deployed to support people. Staffing levels were determined by the number of people using the service and their needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews