Working at Harmonia Village

Not enough staff in some houses, stretching the team until spotted during the inspection.

The provider had not always ensured there were enough staff deployed in some areas of the service to provide effective support to people... had not identified this need prior to the inspection.

Gaps in training for learning disabilities, autism, and positive behaviour support.

not all staff had competed training in learning disability and autism and positive behaviour support. We raised this with the service who addressed these concerns following the inspection.

Care plans and risk assessments miss key details on risks like falls, choking, or infections, and lessons from incidents not shared.

When incidents occurred care plans were recorded as being updated but some information in some care plans was limited... no risk assessment for UTI’s... Staff knew when people were at risk of choking... However, some staff told us they did not know how to use the de-choking device.