Working at Harlow Hall

Medication stock errors and late time-critical meds weren't spotted by internal audits, and incidents weren't checked for patterns.

During our inspection we identified a number of medicines stock checks did not match with the electronic system. Accidents and incidents were not always holistically reviewed to ensure trends and themes were identified.

Activities include basic things like games and exercises but some residents find them childlike and disappointing.

Some people told us they found the activities offered childlike and were disappointed the activities were not as described in the advertising for the home.

Staffing is enough to meet needs without rushing but there's no info on staff turnover or agency use.

Staff also confirmed they felt there were enough staff available, and they did not feel rushed.