Working at Harley House Care Home Ltd
10-12 Elms Road, Leicester, LE2 3JE
Operated by Harley House Care Home Limited
28 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported by strong leadership in a positive culture, but limited activities and basic training hold it back."
Safety & Risk
8/10
✓
Processes were in place to protect people from avoidable harm and abuse. Staff were trained and aware of their responsibilities... When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.
Staff Culture
8/10
✓
The service had a positive, welcoming and open atmosphere. Staff were well supported, received regular supervision and feedback on their performance. They were positive about the improvements made by the registered manager.
Staffing Levels
6/10
✓
Staffing levels were suitable to keep people safe. The registered manager used a dependency tool to assess people's needs and determine staffing numbers. A staff member said, 'There's more than adequate staff on duty. We have time to spend with people.'
Training & Dev
6/10
✓
Training and support provided to staff had significantly improved. Records showed training for staff was up to date and covered topics related to health and safety and promoting person-centred care. Staff competencies had been checked regularly.
Management
8/10
✓
A staff member said, 'We all work really well and love our residents. [Registered manager] leads by example, she's helpful, supportive and always sharing information so we do the best we can.'
Programmes
5/10
!
People's wellbeing was promoted, for instance meaningful activities were provided to suit individual interests. The 'resident of the day' scheme had had a positive impact on people's quality of life.
Points to consider
Few details on a regular activities programme or coordinator, so the job is mostly routine personal care like washing, dressing and meals.
People's wellbeing was promoted, for instance meaningful activities were provided to suit individual interests. The 'resident of the day' scheme had had a positive impact on people's quality of life.
Only standard training on basics like health and safety, no specialist courses or funded qualifications for career growth.
Records showed training for staff was up to date and covered topics related to health and safety and promoting person-centred care.
Staffing is adequate with enough people on shift, but no info on low staff turnover or long-serving team for stability.
Any unplanned absences had been covered by existing staff and the registered manager. This promoted continuity of care.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews