Working at Harleston House
115 Park Road, Lowestoft, NR32 4HX
Operated by Greensleeves Homes Trust
39 bedsResidential homes
Workplace Score
8.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.8/10
Key Finding
"Supportive management, stable staffing with low turnover, high staff morale and innovative activities, although training lacks funded career paths."
Safety & Risk
9/10
✓
2021 targeted inspection: assured on all infection prevention including PPE, testing, shielding, cleaning, safe admissions, no COVID-19 cases; per 2018: effective risk management, safe medicines, lessons learned from incidents.
Staff Culture
9/10
✓
Per 2018 comprehensive inspection: morale extremely high, staff proud and motivated, described as one big happy family, open inclusive culture with staff emails praising supportive environment.
Staffing Levels
9/10
✓
2021 report: currently using only staff from their permanent team in addition to one bank staff member who works only at Harleston House; per 2018: low staff turnover, sufficient numbers allowing unhurried care.
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: mandatory and specialist training including diabetes, Parkinson's, stroke awareness, accredited person-centred course, regular supervision and qualifications in care.
Management
9/10
✓
Per 2018 comprehensive inspection: registered manager visible and hands-on in the home, staff described management as supportive with open transparent culture, low turnover.
Programmes
9/10
✓
Per 2018: 'dreams come true' project, fortnightly music therapy with early years group, pet open day, indoor curling, community trips, doll therapy; 2021: 'Butlins' day with staff in costumes, transformed dining room.
Points to consider
Staff get specialist training on things like Parkinson's and regular supervision, but no funded career paths or standout learning programmes.
Per 2018 comprehensive inspection: staff provided mandatory training and specialist such as diabetes, falls awareness, Parkinson's, accredited course, regularly supervised to improve practice.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews