Working at Harker House
Flowerpot Lane, Norwich, NR15 2TS
Operated by Norse Care (Services) Limited
38 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive managers and good staff morale create a positive culture, although lack of details on staff stability and no dedicated activities coordinator are drawbacks."
Safety & Risk
8/10
✓
2021 targeted IPC inspection: assured provider preventing infections, using PPE effectively, managing outbreaks; 2019: safe medicines management and safeguarding.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: staff morale really good, good close team, acting manager and deputy very supportive and approachable.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: sufficient numbers of staff to meet needs, care delivered in relaxed manner without rushing, staff had time with people.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: staff get lots of training including upcoming dementia excellence course, one-to-one supervision and annual appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: acting manager and deputy manager approachable and supportive, staff felt listened to through supervisions.
Programmes
6/10
✓
Per 2019 comprehensive inspection: regular activities including cooking, bingo, skittles, music man, exercises, outings to Wroxham and seal sanctuary.
Points to consider
Staff numbers are enough for unhurried care, but no details on agency use or team stability.
There were sufficient numbers of staff to meet people's needs... care was not rushed and staff had time to spend with people. Per 2019 comprehensive inspection
Varied activities like games, music and outings make the role more interesting, but no dedicated coordinator or specialist programmes.
The activities today is cooking and baking. We also do bingo, skittles... music man... summer outings... Per 2019 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews