Working at Hargrave House
103 Cambridge Road, Stansted, CM24 8BY
Operated by Agecare MG1 Ltd
58 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Approachable management and a caring culture, but staffing feels stretched at busy times and training is only standard."
Safety & Risk
7/10
✓
Systems were in place to protect people from the risk of harm and abuse. Risk assessments were in place... Incidents and accidents were investigated, and actions taken.
Staff Culture
7/10
✓
The culture of the service was caring, and staff were passionate and motivated about supporting people. One staff member said, 'It's so nice working with nice people.'
Staffing Levels
5/10
!
There were enough staff to meet people's needs, however, we received mixed feedback regarding staffing levels from those living on the Hargrave House residential wing.
Training & Dev
6/10
✓
Staff received relevant training, support and supervision to enable them to carry out their roles and responsibilities.
Management
7/10
✓
The registered manager was visible and approachable. Staff felt that the registered manager was approachable and that the service was well managed.
Programmes
6/10
✓
There were two activity co-ordinators in post and activities included quizzes, art therapy and musical entertainment. Connections with the local school.
Points to consider
Staffing levels are adequate but can feel stretched at busy times like mornings and nights, with some agency staff used.
we received mixed feedback regarding staffing levels... One person said, 'I don't think there are enough staff. When I want help, sometimes there is a long wait, especially first thing in the morning.'
Only standard training like inductions and the Care Certificate, no specialist courses or funded qualifications.
Staff completed the Care Certificate where they did not have care experience... Staff received ongoing training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews