Working at Harewood Court Nursing Home

Staff say it gets hard with only a few on shift, especially when people are challenging, and relatives notice not enough carers.

Feedback from relatives and staff was consistent in identifying there was the need for more staff. One staff member told us, 'It would be better to have more staff as it can get hard when there's only a few of us on, especially when people become challenging.' One relative told us, 'They're short staffed, not enough carers here.'

Some safety risks like behaviours weren't assessed and managed, and there were no records tracking food and drink for people at risk of weight loss.

Risks around behaviours had not been managed. There was a lack of records in place to record fluid and food intake of people assessed at risk of weight loss.

Only a basic activities programme run by facilitators, with no specialist or innovative approaches to make the role more varied.

Per 2020 comprehensive inspection: There was a variety of activity for people. The registered manager had plans in place to develop this further. We saw people enjoyed activities provided on the day of our visit. The activities facilitators worked hard to involve and engage people.