Working at Hardwick View
Ridge Road, Plymouth, PL7 1UF
Operated by Mrs Alison Lee
20 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Stable long-serving staff feel well supported and valued, although gaps in mandatory mental capacity training held it back."
Safety & Risk
7/10
✓
Per 2020 comprehensive inspection: All incidents and accidents were reported by staff and promptly reviewed by the manager. The information was analysed to check for any trends or themes. "As a result of" forms recorded any actions put in place to prevent recurrence.
Staff Culture
8/10
✓
Staff were asked for their views through a survey. Comments included, “I am supported well,” “Always there for you and to answer questions” and “I am happy in my job.”
Staffing Levels
8/10
✓
Per 2020 comprehensive inspection: Several of the staff had worked at the home for many years and they knew people very well. One relative told us, "Staff only leave here to retire."
Training & Dev
3/10
✕
However, the training matrix, used by the registered manager to monitor staff training requirements, did not contain the mandatory training for the Mental Capacity Act 2005. This was addressed following the assessment and staff will be offered this training in the coming months.
Management
7/10
✓
The registered manager sought the views and experiences of people, relatives, staff and external healthcare providers. Responses were very positive. Staff comments included, “I am supported well,” “Always there for you and to answer questions” and “I am happy in my job.”
Programmes
6/10
✓
Per 2020 comprehensive inspection: People enjoyed a wide range of social activities including clubs, sports and engaging with other organisations such as colleges, the Royal British Legion Club, churches and the local theatre, pottery classes, animal therapy.
Points to consider
Staff missed mandatory training on mental capacity decisions until inspectors spotted the gap and it got added.
the training matrix, used by the registered manager to monitor staff training requirements, did not contain the mandatory training for the Mental Capacity Act 2005. This was addressed following the assessment and staff will be offered this training in the coming months.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews