Last updated: 10 February 2026
"Staff feel happy and well supported with good training, but weak management oversight, unsafe recruitment and poor medicines recording hold it back."
The recording of some medicines was not always carried out appropriately... Medicines that required stricter controls were not always accurately recorded... Risks were not always effectively reviewed... Weights were not checked.
The staff were happy working at the service and told us they felt supported by the registered manager. Comments included, 'They (the registered manager) is very supportive, and we can go to them at any time if we need anything.'
Staff were not always recruited safely. Gaps in employment history were not always explored... References were not always received before staff began working unsupervised... Staff told us there could be times when they were short of staff.
Staff had been provided with training and support to enable them to carry out their role. Staff told us they felt well supported and received the training they needed... Most of our training is on paper but we do have some face-to-face training.
Guidance and direction provided to staff and the registered manager was not always carried out as requested. Audits were not always effective and management oversight was not robust.
Per 2021 comprehensive inspection: The service had recently employed another activity coordinator to ensure activities were expanded... People told us, 'We have a minibus and that will get us out and about.'
Management oversight is weak so audits miss problems and guidance is not followed.
Audits were not always effective and management oversight was not robust.
Hiring is unsafe with job history gaps unchecked and staff starting work without references.
Gaps in employment history were not always explored. References were not always received before staff began working unsupervised.
Medication recording has errors and risks like weight loss are not tracked properly.
Medicines that required stricter controls were not always accurately recorded... Weights were not checked along with Malnutrition Universal Screening Tool (MUST) assessments.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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