Working at Harbour House
Penberthy Road, Redruth, TR16 4LW
Operated by Anson Care Services Limited
20 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff feel happy and well supported with good training, but weak management oversight, unsafe recruitment and poor medicines recording hold it back."
Safety & Risk
3/10
✕
The recording of some medicines was not always carried out appropriately... Medicines that required stricter controls were not always accurately recorded... Risks were not always effectively reviewed... Weights were not checked.
Staff Culture
6/10
✓
The staff were happy working at the service and told us they felt supported by the registered manager. Comments included, 'They (the registered manager) is very supportive, and we can go to them at any time if we need anything.'
Staffing Levels
4/10
!
Staff were not always recruited safely. Gaps in employment history were not always explored... References were not always received before staff began working unsupervised... Staff told us there could be times when they were short of staff.
Training & Dev
5/10
!
Staff had been provided with training and support to enable them to carry out their role. Staff told us they felt well supported and received the training they needed... Most of our training is on paper but we do have some face-to-face training.
Management
3/10
✕
Guidance and direction provided to staff and the registered manager was not always carried out as requested. Audits were not always effective and management oversight was not robust.
Programmes
5/10
!
Per 2021 comprehensive inspection: The service had recently employed another activity coordinator to ensure activities were expanded... People told us, 'We have a minibus and that will get us out and about.'
Points to consider
Management oversight is weak so audits miss problems and guidance is not followed.
Audits were not always effective and management oversight was not robust.
Hiring is unsafe with job history gaps unchecked and staff starting work without references.
Gaps in employment history were not always explored. References were not always received before staff began working unsupervised.
Medication recording has errors and risks like weight loss are not tracked properly.
Medicines that required stricter controls were not always accurately recorded... Weights were not checked along with Malnutrition Universal Screening Tool (MUST) assessments.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews