Working at Harbour House

Risks people faced were understood and managed by staff and reflected in people's care plans.

Staff were extremely proud of their work at the home, they worked together and with autonomy to ensure that people received an outstanding service and thought of people in the home, both staff and residents, as family.

People were supported by a stable staff team, this meant that staff were familiar to people and knew them well.

Staff received regular supervision and appraisals and we saw that they also had competency checks to monitor their practice and drive improvements.

Harbour House was led by an exceptional management team who were innovative, inclusive and worked hard to continually learn and improve service delivery.

There were activity co-ordinators and people chose how they spent their time, with options of arranged group activities, opportunities to go out to local attractions and one to one time with staff, including trialling a piece of technology called a 'tovertafel'.