Last updated: 10 February 2026
"Visible leaders and supportive culture for staff, but short staffing limits support and activities."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events... Medicines were managed using an electronic administration system (eMAR), and staff were trained, competency-checked.
Staff felt supported and valued, and they had access to regular supervision and training... Staff told us they knew how to raise concerns and felt confident to speak up if something was wrong.
Staffing arrangements did not always ensure people consistently received the right support... some reported occasions where short staffing limited opportunities. One staff member said, “When one resident’s behaviour escalates… you can be left with just one staff member.”
Staff received regular supervision and training, including learning disability and autism, with competency checks for medicines administration.
Leaders were visible, approachable and demonstrated inclusive practice. They supported staff development and ensured decision-making was transparent... Staff told us they felt well supported and highlighted structured forums such as team meetings, supervisions, appraisals and ‘lunch-and-learn’ sessions.
Some relatives felt activity planning could be more ambitious and less staff led. One person told us, “I do feel [person] could do more,” and concerns were raised about outings being limited by staffing or transport availability... “TV on too much.”
Staffing levels are usually adequate but get short sometimes, leaving one carer to cover the whole home during behaviour incidents.
“Occasionally they are short staffed and [person] is unable to go out.” “When one resident’s behaviour escalates… you can be left with just one staff member.”
No activities coordinator and outings often cancelled due to staffing or shared transport, so shifts include a lot of TV time.
“I do feel [person] could do more,” “TV on too much,” concerns about outings limited by staffing or transport availability.
Only basic training like learning disabilities and medication checks, no funded specialist courses or career progression mentioned.
Staff received regular supervision and training, including learning disability and autism, with competency checks for medicines administration.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp