Working at Harborne Lane Nursing Home
247 Harborne Lane, Birmingham, B29 6TG
Operated by Harborne Lane Specialist Care Centre Ltd
68 bedsNursing homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff feel supported with enough people on duty and regular training, but poor safety like unlocked medicines, weak oversight and little activities hold it back."
Safety & Risk
2/10
✕
Safeguarding referrals were not always made when there were concerns about potential abuse or neglect. Improvements were needed to medicine management. We observed the medicines trolley was not always locked when it was left unattended.
Staff Culture
6/10
✓
Most of the staff told us they felt supported by the current management team. Staff told us they had plenty of opportunities to give feedback and were confident their views and opinions were valued.
Staffing Levels
5/10
!
People and relatives told us they thought there were enough staff to support their needs. We observed enough staff to support people. One staff member told us, “There are enough staff on duty, you don’t feel rushed all the time”.
Training & Dev
5/10
!
Staff received an induction and regular training which included mandatory training. The provider training matrix showed staff compliance with mandatory areas of training.
Management
4/10
!
Quality assurance systems had failed to identify many of the concerns raised by our assessment. The provider was in breach of regulation 17 good governance.
Programmes
3/10
✕
There was little evidence of how people’s individual interests and wishes had been considered in the provision of activities in some cases. Records showed these people were left without activities and engagement for many hours each day.
Points to consider
Managers missed major safety problems because their checks and oversight were not good enough.
Quality assurance systems had failed to identify many of the concerns raised by our assessment. The provider was in breach of regulation 17 good governance.
Medicines not stored safely with unlocked trolleys and cupboards so residents could get to them.
We observed the medicines trolley was not always locked when it was left unattended while staff administered medicines in people’s bedrooms. The ground floor cupboards containing medicines were not locked.
No real activities programme so the job is mostly routine care with residents often left without engagement.
Records showed these people were left without activities and engagement for many hours each day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews