Working at Harborne House
8a Albert Road, Birmingham, B17 0AN
Operated by GreenSquareAccord Limited
4 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Effective infection control and supportive management with stable staffing, although no dedicated activities coordinator limits programmes."
Safety & Risk
8/10
✓
Per 2020 IPC inspection: We were assured that the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff were confident that any issues or concerns they raised would be acted on by the registered manager and provider.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: staff absence was usually covered by colleagues to ensure that people were supported by staff who knew them well. Any agency staff used were known to people in the home.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: The registered manager has established 'champion roles' for staff in the home on topics such as diabetes management, medication audits and infection control.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager said they had an open-door policy so that people, relatives and staff could raise any issues or concerns or make suggestions.
Programmes
5/10
!
Per 2019 comprehensive inspection: Some people liked to bake cakes and they had been supported in these interests by staff... supported to engage in community based activities.
Points to consider
No dedicated activities coordinator or specialist programmes, so shifts mix personal care with some baking, shopping, and community outings.
Per 2019 comprehensive inspection: Some people liked to bake cakes... shopping for a celebratory party... keen to promote opportunities to support people to engage in community based activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews