Working at Happy Days
79 Hobleythick Lane, Westcliff-on-sea, SS0 0RN
Operated by Care In Style Limited
4 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel valued with approachable management and positive culture, but agency staff use from COVID and basic activities hold it back."
Safety & Risk
7/10
✓
Effective safeguarding arrangements were in place... Risks to people's safety were assessed and mitigated... People received their medicines as they should.
Staff Culture
7/10
✓
The service had a positive staff culture that was person centred and inclusive. Staff told us they felt valued and supported... morale was good.
Staffing Levels
6/10
✓
The registered manager confirmed the service had experienced minor workforce challenges during the most recent COVID-19 outbreak. This led to additional staff support from one of the provider's 'sister' services and increased agency staff usage.
Training & Dev
6/10
✓
Staff training records viewed showed staff had received mandatory training in key areas. Staff received an induction... and supervisions were completed at regular intervals.
Management
7/10
✓
Staff were complimentary about the registered manager and told us they enjoyed working at Happy Days and that morale was good. One member of staff told us, '[Name of registered manager] listens and is approachable...'
Programmes
5/10
!
People were supported to pursue their interests and hobbies and to participate in their local community. One person confirmed they attended a local sports centre to play football.
Points to consider
Some agency staff were used due to COVID shortages, so the team is not fully stable yet.
The registered manager confirmed the service had experienced minor workforce challenges during the most recent COVID-19 outbreak. This led to... increased agency staff usage.
Only standard mandatory training and basic induction, no specialist courses or funded qualifications.
Staff training records viewed showed staff had received mandatory training in key areas.
No dedicated activities coordinator or specialist programmes, just basic community outings and hobbies.
People could spend their time as they wished and wanted. Suitable arrangements were in place to ensure they had the opportunity to take part in leisure and social activities of their choice... One person... play football.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews