Working at Hanwell House
191 Boston Road, London, W7 2HW
Operated by Homestead Residential Care Limited
52 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Strong safety practices and supportive staff culture with good training, but high agency staff use affects team stability."
Safety & Risk
8/10
✓
2020 targeted inspection: Provider proactive with PPE training from January 2020, daily steam cleaning, minibuses for staff, and fully assured on all infection prevention measures including testing and outbreak management.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt supported and happy working at the service; positive person-centred culture with staff praising each other.
Staffing Levels
4/10
!
Per 2019 comprehensive inspection: around 50% of the staff were sourced from a recruitment agency rather than being employed by the provider.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff were supported to undertake vocational qualifications, and two senior staff had recently completed a vocational management in care qualification; daily supervision meetings provided.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager worked alongside the staff in supporting people, had a good overview of people's needs, and people felt confident approaching them with concerns.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People took part in a range of different activities each day including visiting entertainers every day, games, crafts, sensory engagement, and outings to parks.
Points to consider
Half the staff are agency workers, so they might not know residents and routines as well as a permanent team.
around 50% of the staff were sourced from a recruitment agency rather than being employed by the provider.
No dedicated activities coordinator or specialist programmes, so the role involves supporting basic games and entertainers rather than innovative projects.
People took part in a range of different activities each day. There were visiting entertainers every day... interactive games and toys... volunteers visited for individual activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews