Working at Hanningfield Retirement Home Limited

Staff knew how to identify different types of abuse and were confident concerns would be managed appropriately; medicines stored and managed safely.

Staff told us the culture at the service was transparent and open. A staff member said, 'We work well together as a team, most of us have worked here for some years'

There continued to be enough staff to keep people safe. Staffing was matched to people's assessed needs.

Staff received a mix of online and face-to-face training including specialist training such as dementia awareness, with regular supervision and appraisals.

People said the registered manager was approachable and supportive. Staff told us, 'The registered manager and providers are here regularly, they are all approachable and listen to what we say.'

Improvements made to activities programme; observed people engaged in music, singing, charades and a quiz.