Last updated: 10 February 2026
"Enough staff and a positive culture where staff feel supported, but they do not always feel listened to and activities lack structure."
Safe recruitment practices and processes were in place. Relatives told us they felt their loved ones were safe at the service.
Staff told us they enjoyed working at the service, one staff member said 'I love it here'. Other staff told us about additional support that had been provided by the nominated individual around people’s personal circumstances.
Enough staff were on shift and were not rushing around. We were assured there were enough staff to meet people’s needs and we saw commissioned 1-1 support needs were being met.
Staff had completed training; the service was in the process of ensuring new staff had completed training and received competency checks to ensure their training had been put into practise.
Staff felt improvements could be made around communication and being listened to. We raised these concerns with the nominated individual who took action to address this.
We saw people were being supported by staff to be involved with and accessing their local community. For example, people had been given the opportunity to provide feedback to local councillors about their experience of accessing their community.
Staff say they do not always feel listened to by managers or get feedback when they raise concerns.
Staff raised concerns about not feeling listened to by some of the management team and when raising concerns were not always provided with feedback or assurance their concern had been listened to and appropriate action taken.
Only standard training with new staff still catching up on checks.
the service was in the process of ensuring new staff had completed training and received competency checks to ensure their training had been put in to practise.
No activities coordinator or structured programmes mentioned, so the role is mostly routine care with basic community outings.
We saw people were being supported by staff to be involved with and accessing their local community. For example, people had been given the opportunity to provide feedback to local councillors about their experience of accessing their community.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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