Working at Hannahwood Mews

People's risks were understood and managed well. Staff encouraged positive risk taking... Accidents and incidents were recorded and escalated... analysed incidents to identify any trends... reduced the number of errors as staff had more room to prepare people's medicines.

Staff told us... 'I'm really happy here, I feel supported and listened to' and 'We've got a good team' and 'We all support each other.'

Staffing levels had been planned and organised in a way that met people's needs and kept them safe. The management team worked hard to provide people with a consistent staff team. Several staff had worked in the home for a number of years.

Staff had completed training to ensure they had the skills and knowledge to support people safely and effectively. Specialist training was completed... 'The training is amazing.' Staff had opportunities for regular supervision and appraisal.

Staff told us the service was well managed and they enjoyed working there. Comments included 'I'm really happy here, I feel supported and listened to' and '(name of registered manager) is really approachable.'

The service employed an activities and events manager... received the 'Putting People First/Personalisation award'... opened a coffee shop where each person had the opportunity to manage the coffee shop... strong links with the community... therapy dog... drumming workshops.