Working at Hanford Manor

People were protected from the risk of abuse because staff knew how to recognise and report abuse. Risks associated with people's care were identified and managed safely. People received their medicines as prescribed and regular reviews ensured they remained safe for them.

Staff felt supported and valued by the management team. Staff were motivated and proud of the care they provided. One staff member said, 'I love my job, just knowing I've made someone smile gives me job satisfaction.' Another said, 'We work so well as a team, that's how we make sure people get good care.'

Staff had regular supervision and appraisal meetings, which enabled them to reflect on their practice and identify opportunities to develop their skills and knowledge. New staff received an induction, which included completing the nationally recognised Care Certificate.

There was a strong focus on supporting people to access activities that were inclusive and based on people's interests. On the day of our inspection, people joined in with singing, dancing and an 'Armchair Challenge'. The home had a minibus and people regularly went on outings. People benefited from links with local schools and social media was used appropriately to enable people to make new friendships, for example, the activities co-ordinator supported people to communicate through 'Postcards of Kindness'.