Last updated: 10 February 2026
"Staff feel supported with good training and engaging activities, but managers' quality checks are not fully embedded and staffing varies at times."
People were protected from the risk of abuse because staff knew how to recognise and report abuse. Risks associated with people's care were identified and managed safely. People received their medicines as prescribed and regular reviews ensured they remained safe for them.
Staff felt supported and valued by the management team. Staff were motivated and proud of the care they provided. One staff member said, 'I love my job, just knowing I've made someone smile gives me job satisfaction.' Another said, 'We work so well as a team, that's how we make sure people get good care.'
People told us staffing levels varied at times but overall felt staff were available when needed. Staff told us they worked together to ensure people's needs were met in a timely way, for example during the morning when they were supporting people to get dressed. One said, 'Things are sometimes a bit stretched when we are busy, but we manage okay.'
Staff had regular supervision and appraisal meetings, which enabled them to reflect on their practice and identify opportunities to develop their skills and knowledge. New staff received an induction, which included completing the nationally recognised Care Certificate.
Quality assurance checks were not always formalised and were not fully embedded in the service to assure us that risks to the quality of the service were consistently effective and used to drive improvement.
There was a strong focus on supporting people to access activities that were inclusive and based on people's interests. On the day of our inspection, people joined in with singing, dancing and an 'Armchair Challenge'. The home had a minibus and people regularly went on outings. People benefited from links with local schools and social media was used appropriately to enable people to make new friendships, for example, the activities co-ordinator supported people to communicate through 'Postcards of Kindness'.
Managers quality checks are not fully set up or done regularly, so issues might not get spotted or fixed quickly.
Quality assurance checks were not always formalised and were not fully embedded in the service to assure us that risks to the quality of the service were consistently effective and used to drive improvement.
Staffing is enough overall but varies at times and feels stretched when busy.
People told us staffing levels varied at times but overall felt staff were available when needed... Things are sometimes a bit stretched when we are busy, but we manage okay.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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