Last updated: 10 February 2026
"Improved staff culture and varied activities, but ineffective management and unsafe medicine storage are major concerns."
Medicines were mostly stored safely and securely. However, during our visit we identified some shortfalls where people’s topical creams were not being stored safely and securely. There were incomplete medication administration records.
Per 2019 comprehensive inspection: Changes in the staff team had brought new ideas and positive changes. Staff said the atmosphere and culture had improved as a result.
Per 2019 comprehensive inspection: Rotas demonstrated staffing numbers were kept at the level deemed safe by the provider... 'There is enough staff here.' The service had successfully recruited and reduced the number of agency staff significantly.
Per 2019 comprehensive inspection: New staff completed an induction... Staff received training in areas relevant to their role... Staff had regular supervisions with their line manager.
Governance and management systems were still not always operating effectively to identify and mitigate risks to service users during our inspection... the provider remains in breach of this regulation.
Per 2019 comprehensive inspection: People enjoyed the variety of activities provided... bingo, armchair exercises, shopping, walks, musical entertainment and painting.
Leaders checks are missing key problems like unsafe medicine storage and staff not wearing protective gear properly.
Audit processes had also not identified where topical creams were not being stored safely and securely... We observed poor practice where 2 staff were not wearing personal protective equipment as per government guidance.
Ongoing gaps in medicine storage for creams and incomplete records mean safety processes are not fully reliable.
People’s topical creams were not stored securely in the medicines room or in their rooms... We found 2 people needed their topical creams confirming on 2 occasions on their Medicines Administration Record (MAR) chart.
Staffing is just adequate with enough people on shift but no word on low workloads or super stable teams.
Per 2019 comprehensive inspection: 'There is enough staff here.' One staff member commented that previously staffing had been, 'A bit up and down,' and that things had improved.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp