Working at Handsale Limited - Silver Trees

Leaders checks are missing key problems like unsafe medicine storage and staff not wearing protective gear properly.

Audit processes had also not identified where topical creams were not being stored safely and securely... We observed poor practice where 2 staff were not wearing personal protective equipment as per government guidance.

Ongoing gaps in medicine storage for creams and incomplete records mean safety processes are not fully reliable.

People’s topical creams were not stored securely in the medicines room or in their rooms... We found 2 people needed their topical creams confirming on 2 occasions on their Medicines Administration Record (MAR) chart.

Staffing is just adequate with enough people on shift but no word on low workloads or super stable teams.

Per 2019 comprehensive inspection: 'There is enough staff here.' One staff member commented that previously staffing had been, 'A bit up and down,' and that things had improved.