Working at Handley House

Staff completed accident and incident records and root cause analysis... Referrals were sent to the local authority safeguarding team when required. One incident had not been reported promptly, but action had been taken to learn from this.

Staff were motivated and enjoyed their work. There were some mixed views from staff, but the majority felt supported. There had been significant staff turnover during the year.

Staff received an induction, training and regular supervision to support them in their role. Most staff were satisfied with the training... The coronavirus pandemic had had an impact on... practical training.

Most staff spoke positively about the management... 'Fair', 'Very good', 'Approachable' and 'Supportive.' but there were some mixed views about whether concerns raised with management were always effectively dealt with.

People took part in a range of activities... crafts, entertainers, chair aerobics, tea parties and themed days. The service had pet rabbits and some people... enjoyed helping care for them.