Last updated: 9 February 2026
"Approachable managers and supportive culture with enough staffing, but activities lack a dedicated coordinator and training misses specialist courses."
Risks to people's health and wellbeing were assessed and mitigation plans were in place to reduce risks. Staff knew how to report and record accidents and incidents. Learning from incidents was shared with the staff team.
Staff told us they felt supported by the management team. All staff told us they felt supported by the management team.
People, relatives and staff told us they felt there were sufficient staff to safely meet people's needs, as staffing levels were based around people's assessed health and care needs. Staff were not rushed and had time to spend with people.
Staff are all provided with person centred training, based around the needs and health conditions of people who we support. The provider's induction procedures and ongoing training provided staff with the skills and competencies.
People and staff told us the managers were always available, had an 'open door' policy, and were approachable.
Activities took place with individuals, based on their personal preferences, each day. Staff consistently looked for opportunities to engage with people... some events people had enjoyed included seasonal events and celebrations.
Staff arrange some daily activities and outings based on what people like, but no dedicated activities coordinator or special programmes like pet therapy.
Activities took place with individuals, based on their personal preferences, each day. Staff consistently looked for opportunities to engage with people during our inspection visit.
Staff get person-centred training matched to residents' needs plus induction, but no specialist courses or funded qualifications mentioned.
Staff are all provided with person centred training, based around the needs and health conditions of people who we support.
Staffing is enough to meet needs without rushing, but no details on agency use or long-term staff retention.
People, relatives and staff told us they felt there were sufficient staff to safely meet people's needs, as staffing levels were based around people's assessed health and care needs.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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