Working at Hanbury Court Care Home

Systems, processes and practices safeguarded people from risk of abuse. Risks to people were assessed, monitored and managed. Medicines were managed in a safe way.

A positive person-centred culture was promoted within the service. People and staff thought highly of the service and management.

Staff rotas showed there were enough staff working to support people. One staff member said, 'We get agency to come and support and will call other staff to come do an extra shift.'

Staff were trained how to do their job. Training was provided online or in person. Training topics included fire safety, moving and handling and first aid.

People and staff thought highly of the service and management. The registered manager understood duty of candour and acted appropriately.

We spoke with the activities coordinator who confirmed access to a range of activities including taking people out... On a Monday we have... dementia club. We take them singing, do puzzles and chatting.