Last updated: 10 February 2026
"Staff and residents feel able to speak openly to the manager, but no registered manager in post, agency staffing and poor medicines storage are concerns."
Medicines had not always been stored at the right temperature in accordance with the provider's policy and the manufacturer's guidance.
The manager had an 'open door' policy and people and staff felt able to speak with them if there were any issues or concerns.
The provider used agency staff to cover gaps in the rota and help make sure sufficient staff were deployed.
At the time of our inspection, there was not a registered manager in post. A new manager started at the service in December 2021 and they had applied to become the registered manager.
No permanent manager, as the new one has applied but is not registered yet.
At the time of our inspection, there was not a registered manager in post. A new manager started at the service in December 2021 and they had applied to become the registered manager.
Staffing is adequate but agency workers cover gaps in shifts.
Agency staff were used where necessary to cover gaps in the rota.
Medication sometimes not stored at the right temperature.
Medicines had not always been stored at the right temperature in accordance with the provider's policy and the manufacturer's guidance.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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