Working at Hampton Road
20 Hampton Road, Birmingham, B23 7JJ
Operated by Trident Reach The People Charity
4 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff receive good training and feel supported in a person-centred culture, but infection control lapses like improper mask use and poor cleaning hold it back."
Safety & Risk
5/10
!
Somewhat assured on PPE as staff did not wear face masks in accordance with government guidelines; cleanliness and premises integrity could be improved. From 2022 IPC inspection.
Staff Culture
7/10
✓
Staff felt supported by the management team, spoke freely to raise issues, clear person-centred culture shared by managers and staff. Per 2018 comprehensive inspection.
Staffing Levels
6/10
✓
People were supported by sufficient numbers of staff with the right mix of experience and skills. Staffing levels were flexible around needs. Per 2018 comprehensive inspection; 2022 noted measures for COVID-19 staff pressures.
Training & Dev
7/10
✓
Staff had received the training they required including specialist training such as MAPA, induction, Care Certificate, regular supervision and appraisal. Per 2018 comprehensive inspection.
Management
6/10
✓
There was a registered manager in post. Staff felt supported by the management team and spoke freely with managers. Per 2018 comprehensive inspection.
Programmes
6/10
✓
People supported to pursue interests including college courses, shopping, cinema, cultural events, religion, household tasks, strong local links. Per 2018 comprehensive inspection.
Points to consider
Some infection control lapses like staff not wearing masks properly and areas needing better cleaning make safety just okay.
We observed staff did not wear face masks in accordance with government guidelines. We observed areas where the cleanliness could be improved to promote the hygiene practices of the premises.
Staffing is sufficient and flexible but COVID caused pressures that needed extra measures to handle.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Varied support for outings and college but no activities coordinator or specialist programmes to enrich the role beyond basics.
People were supported to follow their interests and take part in activities that were socially and culturally relevant... attended college courses... shopping... cinema. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews