Last updated: 10 February 2026
"Approachable managers who listen to staff and robust safety practices stand out, although staffing is adequate and activity plans inconsistent."
The service had a robust safeguarding process in place. Medicines were administered safely and in line with prescribing guidelines. Accidents and incidents were regularly reviewed.
Staff spoke positively of their colleagues. All staff told us they offered support to their peers if needed and everyone had a 'can do attitude.' There was an easy friendly atmosphere.
Staffing levels were sufficient to meet people's needs. Staff we spoke with felt staffing levels were adequate. One staff member told us, 'We have enough staff to look after people.'
Staff were supported to develop in their roles, undertake mandatory training and told us they were able to request additional training if required. Supervisions were undertaken on a regular basis.
Staff said the registered manager and fellow directors were always available and would always respond to any query quickly. Regular meetings were held which shared key information and demonstrated ideas raised by staff were listened and responded to.
People took part in meaningful activities. One person told us, 'I am making a music CD with the music therapist which I enjoy.'
Staffing is adequate to meet needs but nothing special, no details on retention or agency use.
Staffing levels were sufficient to meet people's needs. One staff member told us, 'We have enough staff to look after people.'
Only standard mandatory training with supervision, no specialist courses or funded qualifications.
Staff were supported to develop in their roles, undertake mandatory training and told us they were able to request additional training if required.
Activities are meaningful like music therapy but plans were inconsistent until inspectors pointed it out.
There was inconsistency with people's activity plans. Following feedback, the registered manager updated all activity plans.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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