Working at Hampton Court Care Home

Staff training has gaps with some mandatory courses not up to date.

Training systems were in place to monitor staff training compliance. These systems showed there were some gaps in staff compliance for training.

Staffing is adequate but sometimes people have to wait for help.

There was not always enough staff to adequately meet people's needs when they needed it sometimes meaning people had to wait for longer periods of time before receiving support.

Some safety checks were missed like medication counts and mental capacity paperwork gaps.

Care records audits had not identified some gaps in the recording of Deprivation of Liberty Safeguarding (DoLS) conditions or missing information during the staff handover process.