Working at Hampton Court

Medication is not handled safely, with poor stock checks, covert meds not always followed, and infection control lapses like dirty areas.

Medicines were not always managed or stored safely. Medicines administered covertly (given without the person's knowledge) were not always administered safely. Stock control of medicines was not robust... some areas of the home were not clean.

Managers missed safety problems like unsafe meds and risks in their checks, so oversight is weak.

Governance processes were in place... However, these processes were not always used effectively and some issues we identified at this inspection, such as medicines, had not been identified by the providers checks.

Only basic community outings mentioned, no activities coordinator or creative programmes to vary the job beyond routine care.

We saw photos of people enjoying activities in the local community.