Working at Hampton Care Home
Upper Sunbury Road, Hampton, TW12 2DW
Operated by Hampton Care Ltd
76 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive new managers promote an open culture with safe medicines handling, but lack of regular staff supervision and some agency use hold it back."
Safety & Risk
8/10
✓
Medicines systems were well-organised, and people received their prescribed medicines safely. People's medicine records were kept up to date with no recording errors or omissions found on any of the MAR sheets we looked at.
Staff Culture
7/10
✓
The registered manager also promoted an open and inclusive culture... Staff told us they received all the support they needed from the services' relatively new management team
Staffing Levels
6/10
✓
There were enough staff to meet people's needs and wishes. Staff were visibly present throughout this inspection providing people with the care and support they needed.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: Records showed managers were still not routinely observing staffs' working practices or arranging individual or group supervision and appraisal meetings with them.
Management
8/10
✓
Staff also told us how well they felt the care home was now managed. Most said they received all the support they needed from the new managers. For example, one staff member remarked, 'The new [registered] manager has a very open and inclusive leadership style'
Programmes
6/10
✓
Per 2020 comprehensive inspection: The service employed activity coordinators who were responsible for organising social and leisure activities... regular outings... infants from a local nursery routinely visited the care home.
Points to consider
Managers do not give staff regular one-on-one meetings or performance reviews to help them develop their skills.
Per 2020 comprehensive inspection: Records showed managers were still not routinely observing staffs' working practices or arranging individual or group supervision and appraisal meetings with them.
Staffing is adequate with enough people on shift, but they still use some agency workers occasionally.
The registered manager told us the service was no longer so reliant on agency staff now the COVID-19 outbreak... had passed its peak, and when they did use any agency staff, they hired the same people.
The job involves routine personal care plus some group activities like exercise, music, and outings, but no specialist creative programmes to make it more varied.
Per 2020 comprehensive inspection: The service employed activity coordinators... organising social and leisure activities for people... gentle exercise session... regular outings... singing, dancing and music classes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews