Working at Hampstead Court Care Home
48 Boundary Road, London, NW8 0HJ
Operated by Willowbrook Healthcare Limited
82 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Supportive leadership, stable staffing and varied activities programme, but serious medicines safety problems like expired drugs hold it back."
Safety & Risk
3/10
✕
Breach of regulation 12: time-critical medicines not always given as prescribed, expired medicine administered, discontinued medicines not disposed
Staff Culture
6/10
✓
Staff told us they felt supported... open door policy with management... praised their supportive leadership, clear communication
Staffing Levels
6/10
✓
There were sufficient staff on duty to meet people’s needs... staff told us they felt they had the skills and support... enough staff
Training & Dev
6/10
✓
Staff training was up to date and staff undertook regular refresher training... happy with training opportunities offered, internal progression encouraged
Management
6/10
✓
The service had a competent leadership team that provided clear direction... registered manager had been in post approximately 6 months... clear vision for the future
Programmes
6/10
✓
Activity coordinator provided varied programme: musicians, school visits, walking group, language classes, exercise, art
Points to consider
Medication safety has serious problems like giving out-of-date medicine and delays in time-critical painkillers after hospital stays
Some time critical medicines... not always given at the prescribed time... liquid medicine that had recently expired had been administered... not having effective pain relief for 7 days
Checks on medication were not thorough enough to catch and fix the problems before the inspection
medicines checks and audits were not robust or effective enough because these had not identified the concerns... or if... identified, no action had been taken
Only standard training and refreshers with no mention of specialist courses or funded qualifications
Staff training was up to date and staff undertook regular refresher training... happy with training opportunities offered
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews