Working at Hammonds
210 Hawthorn Road, Bognor Regis, PO21 2UP
Operated by West Sussex County Council
20 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff manage safety incidents well and receive good training, but bosses fail to monitor service quality and staffing shortages limit activities."
Safety & Risk
7/10
✓
Staff managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned.
Staff Culture
5/10
!
Staff told us they were able to ask questions and offer suggestions and these were taken on by senior support workers and managers.
Staffing Levels
4/10
!
The registered manager had recently recruited a full team of senior support workers and was recruiting to six support worker posts at the time of the inspection. The registered manager told us this would reduce the reliance on agency staff and raise consistency of support to people.
Training & Dev
6/10
✓
People were mostly supported by staff who received training and information covering the needs of the people they support including, Positive behaviour support, communication methods, Autism awareness, dementia support and nutrition.
Management
4/10
!
The provider failed to assess, monitor and improve the quality and safety of the services provided including the quality of the experience of people in receiving those services. This was a breach of regulation 17 (Good governance)
Programmes
4/10
!
Some people had limited opportunities to build skills and participate in individual activities... we were told there were not enough staff to provide this support consistently for everyone.
Points to consider
Bosses failed to properly check and improve service quality, leading to ongoing regulation breaches.
The provider failed to assess, monitor and improve the quality and safety of the services provided including the quality of the experience of people in receiving those services. This was a breach of regulation 17 (Good governance)
Ongoing vacancies and agency staff mean shifts are covered but workers don't always know residents well and one-to-one time is limited.
Most staff knew and understood people well but there was a reliance on agency staff who did not always know people... recruiting to six support worker posts
Limited individual activities and skill building because of staffing shortages, so the job is mostly routine group care.
Some people had limited opportunities to build skills and participate in individual activities... there were not enough staff to provide this support consistently for everyone.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews