Last updated: 10 February 2026
"Proactive management and positive staff culture with excellent activities and safety, but reliance on regular agency workers."
Staff had completed safeguarding training and understood their role... Risk assessments were developed that maximised people's independence... Medicines were safely managed... The service had a system in place to monitor accidents and incidents and understood how to use the system to learn.
Staff were very positive about working at the service... Comments included 'Good place to work, rewarding work, and there's good teamwork.' 'I really like her management style, she's firm and supportive.'
The service was working to recruit permanent staff... Of care staff, although a significant percentage of agency staff worked at the service, the majority worked solely and regularly at the service. There were enough staff to meet people's needs.
Staff had good access to training and support in a range of topics... Regular supervision took place and staff felt very well supported. All new staff were supported to complete the 'Heroes in Care' framework.
Relatives and health professionals praised the service, and told us the management team were proactive, responsive and the service was well-led. Staff felt very well supported with comments like '[registered manager] is very approachable, supportive, and always guiding us.'
There was a wide range of activities... 'Knit and natter' to a bridge group; exercises... art and opportunities to go out... The service supported intergenerational work with a local school... used established 'dementia care mapping' tools.
Staffing is adequate but relies on a significant number of regular agency workers instead of a full permanent team.
Of care staff, although a significant percentage of agency staff worked at the service, the majority worked solely and regularly at the service. The service was working to recruit permanent staff.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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