Working at Hamilton's Residential Home
26 Island Road, Canterbury, CT3 4DA
Operated by Lett's Care Ltd
17 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by approachable managers and work well as a team, but staffing shortages and lack of activities hold it back."
Safety & Risk
6/10
✓
Medicines were now managed safely. However further improvements were needed. Some people were prescribed medicines on a ‘when required’ basis... Guidance had not been given to staff about when to give one medicine prescribed in August 2025. This was put in place during our inspection.
Staff Culture
7/10
✓
Leadership had improved and staff worked well as a team. They felt supported, motivated, appreciated and involved. Staff felt confident to speak up and had raised any concerns with the manager and provider.
Staffing Levels
4/10
!
further improvements were needed to ensure there were always enough staff deployed to support people’s wellbeing, as well as their care needs. The provider had identified people’s needs had changed... They had not deployed additional staff to meet this increase in need, and staff were taken away from engagement with people to provide personal care.
Training & Dev
6/10
✓
All staff had been supported to complete refresher training to ensure their skills were up to date. The manager kept training levels under review and had supported staff to get their training up to date. Staff received regular supervision.
Management
7/10
✓
Staff described a significant improvement in the culture at the service, including communication. They told us they felt supported by the manager and provider, who were accessible and approachable.
Programmes
2/10
✕
improvements were needed to make sure people’s wellbeing was supported through occupation and engagement. Staff did not have time to spend with people, chatting or engaging them in meaningful occupations, such as household tasks or hobbies.
Points to consider
No activities or engagement programmes mentioned, so the role is mostly routine personal care like helping with washing and meals.
improvements were needed to make sure people’s wellbeing was supported through occupation and engagement. Staff did not have time to spend with people, chatting or engaging
Staff levels cover basic care needs but get pulled away from chats and hobbies to do personal care, leaving everyone stretched.
staff were taken away from engagement with people to provide personal care. People received the care they needed to keep them safe and well... However, staff did not have time to spend with people, chatting or engaging
Some medication instructions were not specific enough for residents until fixed during the inspection.
Guidance had not been given to staff about when to give one medicine prescribed in August 2025. This was put in place during our inspection. Guidance was now in place around the risks associated with blood thinners medicines, however this was not always specific to people’s needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews