Working at Hamilton Nursing Home
24 Langley Avenue, Surbiton, KT6 6QW
Operated by Olympus Opco LTD
39 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Strong leadership, great team spirit and safe practices, although occasional delays when busy and only basic training hold it back."
Safety & Risk
8/10
✓
Any risks to people were regularly assessed, reviewed and minimised. [...] Medicines were safely administered, regularly audited [...] no recording errors or omissions found.
Staff Culture
8/10
✓
A staff member said, 'I feel really empowered by the [registered] manager and team.' [...] 'Best team spirit I've ever encountered working in a care home'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Staff told us the care home was well-staffed. A person added, 'A bit of a delay sometimes if they're busy, but generally they're pretty good.'
Training & Dev
6/10
✓
Staff received training in how to identify abuse towards people, safeguard them and [...] safely administer medicines. [...] infection control and food hygiene training.
Management
8/10
✓
A staff member commented, 'We work so well as a team here and I think a lot of that is down to the registered manager who is a very likeable and approachable person. Best team spirit I've ever encountered working in a care home, and I've worked in a few.'
Programmes
/10
✕
Not covered; targeted inspection on safe and well-led key questions only, effective/responsive not inspected.
Points to consider
Staffing is okay with enough people on shift, but sometimes there's a short wait when everyone is busy.
A person told us, 'The staff always come when I call them. A bit of a delay sometimes if they're busy, but generally they're pretty good.'
Only basic training on must-haves like safeguarding and medication handling, no extra specialist stuff or qualification help.
Staff received training in how to identify abuse towards people, safeguard them [...] including how to safely administer medicines. [...] Managers [...] test us [...] knowledge about how to manage medicines safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews