Working at Hamilton House
21-23, Plymouth, PL4 6HG
Operated by Darbyshire Care Limited
38 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Strong leadership and positive culture ensure safety, but lack of structured activities programme and basic training hold it back."
Safety & Risk
7/10
✓
Medicines were managed safely, and people received their medicines as prescribed. The provider had made improvements to safe recruitment and risk management practices.
Staff Culture
7/10
✓
Through our observations and speaking with people, relatives and staff, it was clear that the culture within the service was positive and constructive.
Staffing Levels
6/10
✓
Staffing was maintained at the level the provider had assessed was needed and although there were mixed views about staffing arrangements, we saw staff had the skills to meet people's needs and were able to respond to requests in a timely manner.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: A system of induction and training helped ensure staff were able to support people according to their needs.
Management
7/10
✓
The service was well-led by a registered manager who was committed to improving people's quality of life. We received positive feedback about the management of the service.
Programmes
3/10
✕
Per 2019 comprehensive inspection: External entertainers visited regularly, and people told us they enjoyed this; supported to access the local community going out shopping and visiting nearby cafés.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with basic entertainers and outings.
Per 2019 comprehensive inspection: External entertainers visited regularly, and people told us they enjoyed this; supported to access the local community going out shopping and visiting nearby cafés.
Only standard induction and mandatory training, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: A system of induction and training helped ensure staff were able to support people according to their needs.
Staffing levels meet needs but staff have mixed views on the arrangements.
Staffing was maintained at the level the provider had assessed was needed and although there were mixed views about staffing arrangements...
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews