Working at Hamilton House Care Home

Lots of safety risks like accessible chemicals, overloaded extension leads, and poor cleaning weren't spotted or fixed in time.

People were placed at a higher risk of ill health due to poor management and storage of harmful chemicals. We found an overuse of extension leads throughout the home.

Residents notice waits for help and checks on new staff and agency workers are incomplete.

I don’t think there is enough staff, we tell them at the meetings to employ more staff. Staff files did not always include evidence the service had checked gaps in staff employment history.

Manager is approachable but missed major risks and audits don't catch problems early enough.

The manager and provider had not routinely identified some of the concerns we did. The provider’s auditing systems did not always identify the issues we found.