Last updated: 10 February 2026
"Staff feel supported with varied activities and good training, but serious safety risks and staffing shortages hold it back."
The service was in breach of legal regulation in relation to people's safe care and treatment in respect of risk management and infection control to prevent harm to people.
Staff told us they felt supported by the manager and had confidence in them. Leaders encourage open dialogue, and when I have spoken up, my concerns have been listened to and acted upon.
People we spoke with told us they had some concerns about the level of staffing. Staff files did not always include evidence the service had checked gaps in staff employment history.
Training compliance was monitored by the provider to ensure staff had the right skills and knowledge to support people. Staff told us they were confident in their role and they had received all the suitable training required to undertake their role.
The manager had not identified some of the concerns we found at the inspection.
People had access to a wide range of activities, many people told us how they enjoyed the variety of activities on offer. We do go out,3 times this summer, we went to car boot sale, garden centre, swimming.
Lots of safety risks like accessible chemicals, overloaded extension leads, and poor cleaning weren't spotted or fixed in time.
People were placed at a higher risk of ill health due to poor management and storage of harmful chemicals. We found an overuse of extension leads throughout the home.
Residents notice waits for help and checks on new staff and agency workers are incomplete.
I don’t think there is enough staff, we tell them at the meetings to employ more staff. Staff files did not always include evidence the service had checked gaps in staff employment history.
Manager is approachable but missed major risks and audits don't catch problems early enough.
The manager and provider had not routinely identified some of the concerns we did. The provider’s auditing systems did not always identify the issues we found.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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