Last updated: 9 February 2026
"A highly respected manager leads a warm, committed team, but safety risks are not always fully recorded and staffing is tight at night."
Details of risks to people were not always robustly recorded. The provider had not always acted on recommendations from health and safety consultants in a timely way.
The service had a warm, welcoming atmosphere. Staff were committed to providing people with person-centred care. One care worker told us, 'People are well looked after, we treat them like they are our own.'
There were enough staff to ensure people received support from staff when they needed it. People told us staff were responsive, although at times they were busy this did not affect their care.
Staff had opportunities to do further training and develop specialist knowledge. One senior care worker told us about a dementia course they were doing.
The registered manager was highly respected by their staff team, people, relatives and other professionals. One social care professional said, 'The registered manager is very compassionate about the care people receive, they lead by example...'
Risk details like diabetes or behaviour needs and some medication notes not fully written down, so safety isn't as strong as it could be.
details of risks to people were not always robustly recorded. This included risks linked to people's diabetes or emotional/ behavioural needs. people's Medicines Administration Records (MARs) did not always record this information.
Staffing is adequate but residents say they could do with more staff especially at night.
'they need more staff but they always look after you' and 'The staff are very good but they could do with a few more of them, especially at night.'
New staff recruitment files sometimes miss full checks on past jobs.
Gaps in staff employment histories and attempts by the registered manager to follow up references were not always documented.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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