Working at Hamelin
Farwell Road, Totnes, TQ9 5LJ
Operated by The Community of St Antony & St Elias
7 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Open and approachable leadership with a passionate, united team, but gaps in specialist mental health training and staff recruitment checks need addressing."
Safety & Risk
7/10
✓
People continued to receive their medicines safely... However, we found one person's care records contained conflicting advice in relation to the administration of a pain relieving medicine.
Staff Culture
8/10
✓
Staff were motivated and passionate about making a difference... 'There no them and us there's just "us" meaning Hamelin.'
Staffing Levels
7/10
✓
People and staff felt there were enough staff on duty at any one time to support them... 'we have our own bank staff we can call on, we don't use agency staff.'
Training & Dev
6/10
✓
records showed that not all staff had received specialist mental health training to support the complex needs of people living at home.
Management
8/10
✓
People, relatives and staff were positive about the leadership of the home and told us the management team were open and approachable.
Programmes
6/10
✓
The provider produced a monthly activity programme... for example, walking, climbing, cookery, art and creative writing, and music sessions.
Points to consider
Not all staff have specialist mental health training needed for the complex needs of residents here.
records showed that not all staff had received specialist mental health training to support the complex needs of people living at home.
Activities are a regular monthly programme with variety but no specialist or innovative approaches.
The provider produced a monthly activity programme and people were freely able to choose which activities they wanted to take part in, for example, walking, climbing, cookery, art and creative writing, and music sessions.
Some gaps in staff recruitment files for checks on past job behaviour.
we found two recruitment files that did not contain satisfactory evidence of conduct in previous employment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews