Working at Hamble Heights

There were some care plans which lacked relevant risk assessments for some medicines e.g. blood thinning medication. However, this had already been identified and work started to make sure these were all completed.

Some staff did not feel valued by the management team, and this had led to mixed feelings about a sense of belonging and ability to positively contribute to decision making.

Some care staff told us they did not always feel there was enough time to chat with people and provide other activities. The home currently had vacancies for activities staff.

Some staff felt the management team was not visible, did not lead by example and demonstrate inclusive behaviours.

People engaged in a variety of person-centred activities. We received positive feedback from people about the activities provided. For example, a person told us there was “Always something organised.” In one area we observed a ‘positive thoughts’ activity facilitated by an external person. In another area, people and staff were gathering and waiting for a game of bingo to begin.