Last updated: 10 February 2026
"Hands-on management, strong safety and good teamwork deliver reliable care, but staffing lacks stable teams and training is basic."
Staff were following current infection prevention and control guidance to help people to stay safe. There were suitable risk assessments and an up to date infection control policy and procedure in place.
Per 2019 comprehensive inspection: Staff were clear about their role and they all worked well as a team.
Per 2019 comprehensive inspection: The numbers of staff on duty for each shift were based upon the collective care and support needs of each person. This ensured the staff team could safely provide care and support to each person.
Per 2019 comprehensive inspection: The staff team received the training and support they needed to meet people's care and support needs. The provider had a refresher training programme for all staff and records evidenced the team were up to date.
Per 2019 comprehensive inspection: The registered manager and nurses had a hands-on approach to care. They had plenty of contact with people and monitored the care team to ensure high standards of care delivery.
Per 2019 comprehensive inspection: People were offered and provided with a range of activities. The activity plan was flexible because the majority of people were living with dementia.
Staff numbers match what residents need but no details on keeping a stable team or easy-to-manage shifts.
The numbers of staff on duty for each shift were based upon the collective care and support needs of each person in residence. This ensured the staff team could safely provide care and support to each person.
Standard refresher training keeps skills up to date but no specialist courses or help with qualifications.
The provider had a refresher training programme for all staff and records evidenced the team were up to date.
Varied activities like outings and group events add some interest but no special innovative approaches.
People were able to participate in a range of meaningful activities that were based upon their activity profile... Some activities were for groups of people and planned whilst others were ad-hoc.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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