Working at Halvergate House

Not enough carers on shift with high vacancies filled by agency and overtime, leaving staff stretched and people at risk.

There was not enough staff on duty to meet people's needs. There was a high number of staff vacancies and hours were covered through the use of overtime and agency staff. Rotas showed that there were regularly staff shortages and the manager was included in staff numbers.

Only basic mandatory training with gaps in specialist skills like diabetes care and behaviour support, making some tasks harder.

Staff received mandatory training; however, they lacked training to meet people's specific needs. Staff on duty were not suitably qualified to meet people's needs... some care staff were lacking training to support people to remain safe with extra needs including diabetes and positive behaviour training.

Risk checks and daily notes often missing details, plus unsecured areas like grounds and chemicals access creating safety worries.

Risks to people had not always been assessed and managed... People had access to harmful chemicals in sluice rooms and the grounds of the service were not secure... gaps in documentation left people at risk.