Last updated: 9 February 2026
"A supportive culture with approachable managers, but staff shortages relying on agency and overtime plus gaps in specialist training hold it back."
Risks to people had not always been assessed and managed... People had access to harmful chemicals in sluice rooms and the grounds of the service were not secure... gaps in documentation left people at risk.
Staff told us that the management team are approachable, and they would feel comfortable and able to raise any concerns in the event of making an error. A staff member told us, 'The manager is approachable and will listen to us'.
There was not enough staff on duty to meet people's needs. There was a high number of staff vacancies and hours were covered through the use of overtime and agency staff. Rotas showed that there were regularly staff shortages.
Staff received mandatory training; however, they lacked training to meet people's specific needs... some care staff were lacking training to support people to remain safe with extra needs including diabetes and positive behaviour training.
Although there were systems to monitor the running of the service, they were not always effective, and they had not identified many of the shortfalls we found on inspection.
Not enough carers on shift with high vacancies filled by agency and overtime, leaving staff stretched and people at risk.
There was not enough staff on duty to meet people's needs. There was a high number of staff vacancies and hours were covered through the use of overtime and agency staff. Rotas showed that there were regularly staff shortages and the manager was included in staff numbers.
Only basic mandatory training with gaps in specialist skills like diabetes care and behaviour support, making some tasks harder.
Staff received mandatory training; however, they lacked training to meet people's specific needs. Staff on duty were not suitably qualified to meet people's needs... some care staff were lacking training to support people to remain safe with extra needs including diabetes and positive behaviour training.
Risk checks and daily notes often missing details, plus unsecured areas like grounds and chemicals access creating safety worries.
Risks to people had not always been assessed and managed... People had access to harmful chemicals in sluice rooms and the grounds of the service were not secure... gaps in documentation left people at risk.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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