Last updated: 10 February 2026
"Staff feel valued and supported by management, but gaps in mandatory training and unsafe medicines management are major concerns."
The service was in continued breach of the legal regulation in relation to the ways people’s medicines were managed safely... We could not be assured that people received their medicines as prescribed.”
Staff felt valued by the management team, who supported and enabled them to provide person centred care to people. They spoke highly regarding the registered manager and felt they were listened to.”
Most people told us that sufficient experienced staff were available around the home to give support when they needed it, however we observed several occasions where experienced staff were not deployed in a communal lounge and one person said there was not enough staff at night.”
Not all staff had completed mandatory training, management were aware of this and were taking action to ensure this was completed.”
The registered manager was open and transparent and knew the expectations of their role, however the provider’s monitoring systems required improvement as these issues had been raised on previous inspections and there was a breach of legal regulations in relation to governance.
Entertainment was occasionally provided... some people and their family members raised that there was a lack of stimulating activities regularly available within the home.”
Gaps in mandatory training mean staff might not be fully up to date on key skills like fire evacuation.
Not all staff had completed mandatory training... Records showed that a number of staff required training in fire evacuation procedures.”
Medication records have gaps and medicines are not always given on time, which is risky for residents.
There were gaps in the records of administration of medicines, and the remaining balances of medicines did not always match... these were not always given at the prescribed times.”
Few stimulating activities so the job is mostly routine personal care with little variety.
some people and their family members raised that there was a lack of stimulating activities regularly available within the home. We discussed this with the registered manager who was aware of the concerns and was in the process of recruiting staff to provide activities.”
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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