Working at Halsey House
Norwich Road, Cromer, NR27 0BA
Operated by The Royal British Legion
89 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Approachability of the manager, caring passionate staff, and engaging activities impress, but agency staffing and gaps in safety records need improvement."
Safety & Risk
5/10
!
However, food and fluid charts had not been completed consistently by staff... we noted that there were some gaps in the records for the application of people's topical medicines such as creams and emollients.
Staff Culture
6/10
✓
People and their relatives told us they found the staff to be caring and passionate... 'There is real kindness amongst all staff here.'
Staffing Levels
5/10
!
Agency staff were used where required to maintain safe staffing levels. We received mixed feedback from staff regarding staffing levels. Comments included, 'We could do with more staff.'
Training & Dev
5/10
!
Per 2020 comprehensive inspection: The service held a training matrix listing completion of courses... Training was an area of concern identified by the management team, and clear plans were in place to ensure any shortfalls were addressed.
Management
6/10
✓
People, their relatives and staff provided positive feedback about the registered manager who they felt was approachable and addressed concerns raised in a timely manner.
Programmes
6/10
✓
Per 2020 comprehensive inspection: The service had activity co-ordinators... Intergenerational projects were in place... sensory based activities to support people.
Points to consider
Staffing is adequate but relies on agency workers sometimes and staff say they could do with more help.
Agency staff were used where required to maintain safe staffing levels... 'We could do with more staff. I know it is difficult in recruiting people'
Daily fluid charts and medication cream records have gaps so monitoring isn't always consistent.
food and fluid charts had not been completed consistently by staff... gaps in the records for the application of people's topical medicines
Quality checks miss some record errors so leadership oversight has room to improve.
The audits and checks had not identified shortfalls regarding the recording in food and fluid charts... continual breach of regulation 17
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews