Last updated: 10 February 2026
"A supportive manager and staff feeling valued and appreciated stand out, but safety risks from unlocked chemicals and knives, plus inconsistent supervisions, need fixing."
Risks associated with the use of bed rails were not fully understood by all staff. Environmental risks were not always well managed. Chemicals were found in unlocked cupboards under sinks in kitchen areas, and a large knife was stored in an accessible drawer.
Staff told us they felt appreciated and valued by the manager. They said they were regularly thanked for their work and that positive feedback was shared, which helped them feel recognised in their roles.
The service had enough care staff on duty to meet people’s needs, and staff were safely recruited. There were gaps in staffing for activities, although recruitment was underway to address this.
Staff supervisions had not been consistently completed, which limited opportunities for reflective practice and professional development. The service was not meeting the requirements of the Oliver McGowan Code of practice for training in learning disability and autism.
Staff reported that the atmosphere had improved since the new manager’s arrival, describing her as supportive, approachable, and someone who followed through on commitments.
There were lots of activities to enjoy, like bingo, exercise classes, and visits from a local school. People said they liked spending time in the garden and being reminded each day about what was happening.
Safety risks from unlocked hazardous items like chemicals and knives, plus incomplete medicines records and poor infection control.
Chemicals were found in unlocked cupboards under sinks in kitchen areas, and a large knife was stored in an accessible drawer. Administration information for one medicine was not fully recorded on the system.
Supervisions not always up to date and gaps in training like food hygiene for some staff.
Staff supervisions had not been consistently completed... reception staff did not have food hygiene training, despite working behind the coffee bar.
Enough staff for basic care but gaps covering activities, so some roles feel stretched.
There were gaps in staffing for activities, although recruitment was underway to address this.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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