Working at Hallmark Midford Manor Luxury Care Home

Staff sometimes feel rushed and exhausted, especially on the dementia floor, leading to delays in helping people.

Some staff who worked on the dementia floor told us they were rushed and constantly juggling demands... felt ‘exhausted’ at times... People... sometimes there was a delay.

Staff have mixed views on speaking up, with some past fears that leaders won't listen or act.

Staff did not always feel they could speak up... due to the fear of recrimination... management did not listen or did not do anything about it.

Staffing relies on agency or extra shifts due to high sickness, which stretches the team.

When sickness occurred, the service would offer extra shifts to existing staff or agency staff... high rate of sickness in the service.