Last updated: 10 February 2026
"Exceptional dementia training and varied activities, but dementia staff feel rushed, exhausted with delays and mixed views on speaking up."
Good safeguarding, medicines and risk management but gaps in nutrition/hydration/bowel monitoring and IPC concerns in kitchenettes addressed on day.
Staff positive about new leadership and wellbeing initiatives but mixed feedback on speaking up with past fear of recrimination.
Observed staffing levels seemed sufficient with 1:4 ratio but dementia staff felt rushed, exhausted, understaffed at times with delays in response.
Staff received training appropriate to role including safeguarding, IPC, MCA/DoLS and exceptional in-house dementia training.
New registered manager in post with staff positive about new leadership but past concerns about confidence to speak up.
People and relatives pleased with varied activities including outings, yoga, croquet, intergenerational projects, cycling and community links.
Staff sometimes feel rushed and exhausted, especially on the dementia floor, leading to delays in helping people.
Some staff who worked on the dementia floor told us they were rushed and constantly juggling demands... felt ‘exhausted’ at times... People... sometimes there was a delay.
Staff have mixed views on speaking up, with some past fears that leaders won't listen or act.
Staff did not always feel they could speak up... due to the fear of recrimination... management did not listen or did not do anything about it.
Staffing relies on agency or extra shifts due to high sickness, which stretches the team.
When sickness occurred, the service would offer extra shifts to existing staff or agency staff... high rate of sickness in the service.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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