Working at Hallmark Lakeview Luxury Care Home
Lightwater Road, Lightwater, GU18 5XQ
Operated by Hallmark Care Homes (Lightwater) Ltd
62 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff enjoy approachable managers, good training and a friendly atmosphere, although staffing lacks evidence of low turnover and activities miss specialist programmes."
Safety & Risk
8/10
✓
If accidents or incidents occurred, staff took action to reduce the risk... the management team carried out an investigation... arranged further medicines training... resulted in a significant reduction in medicines recording errors.
Staff Culture
7/10
✓
People said they enjoyed the friendly, family atmosphere in the home and told us they felt part of a community. Staff confirmed they had access to good support from their managers.
Staffing Levels
6/10
✓
People told us staff were available when they needed them. They said they did not feel rushed when staff provided their care.
Training & Dev
7/10
✓
Staff had access to an induction and appropriate training... Staff were expected to complete relevant qualifications, including the Care Certificate... five staff were working towards QCF qualifications... regular supervision and appraisal.
Management
7/10
✓
Staff confirmed they had access to good support from their managers. One member of staff said, '[Registered manager] and [deputy manager] are approachable and friendly and the seniors you can talk to anytime.'
Programmes
6/10
✓
The home's Lifestyles team organised a range of activities, events and outings which people told us they enjoyed... The home had established links with the local community, such as schools and businesses.
Points to consider
Staff numbers meet needs without rushing care, but no details on low staff turnover or minimal agency use.
There were enough staff on each shift to meet people's needs and keep them safe.
Lifestyle team runs varied activities and community links, but lacks named specialist programmes or staff trained in therapies.
The home's Lifestyles team organised a range of activities, events and outings... established links with the local community, such as schools and businesses.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews