Working at Hallmark Kew House Luxury Care Home
58 Spencer Hill Road, London, SW19 4EL
Operated by Hallmark Care Homes (SW19) Limited
81 bedsNursing homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.9/10
Key Finding
"Supportive manager, strong team spirit and innovative activities programmes, although lots of new staff mean less long-term stability."
Safety & Risk
8/10
✓
Medicines systems were well-organised... the electronic medicine's monitoring system automatically flagged when errors occurred and had helped reduce the risk of medicines errors occurring.
Staff Culture
8/10
✓
A member of staff added, 'The homes manager [registered] is so nice. I think she has brought a lot of stability to the home. We now have a much better team spirit and work really well together.'
Staffing Levels
7/10
✓
The registered manager told us the care home remained well-staffed and currently they did not have any nursing or care staff vacancies.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: 'Kew House has supported me to gain my Level 3 qualification in Health and Social Care, supported me through various training courses.'
Management
8/10
✓
Staff also spoke positively about the way the service was managed. A member of staff said, 'The manager [registered] is lovely. She's always talking to us and is very approachable.'
Programmes
9/10
✓
Per 2019 comprehensive inspection: 'use of the table had resulted in three people regaining their previously lost ability to speak in sentences'; 'Overall incidents of agitation and distress significantly reduced.'
Points to consider
Staffing is good with no vacancies, but lots of new staff means the team might not have long-term stability yet.
We now have a much better team spirit and work really well together, despite us having so many new staff working here.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Outstanding
Safe
✓
Good
Effective
★
Outstanding
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews