Working at Hallmark Hutton View Luxury Care Home
3 Rayleigh Close, Rayleigh Road, Brentwood, CM13 1AR
Operated by Hallmark Care Homes (Hutton View) Limited
82 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Robust management, excellent training and a family-like culture, although past high staff turnover and basic activities programmes need improvement."
Safety & Risk
8/10
✓
People were protected from the risk of abuse with robust processes. Risks assessed and reviewed; medicines administered safely using electronic system with audits
Staff Culture
8/10
✓
Staff spoke proudly about their roles and the care they delivered and felt supported and valued by the provider. One staff member said: 'the team is like one big family'
Staffing Levels
6/10
✓
People were supported by a skilled staff team who understood their needs. However, we received some mixed feedback about the turnover of staff: 'There has been a high turnover... but that has improved and it's more consistent now'
Training & Dev
8/10
✓
Staff had received a comprehensive induction and in-depth training, including completing the provider's specialised dementia care training. Staff told us: 'The induction was second to none, absolutely brilliant'
Management
8/10
✓
The registered manager had robust processes in place to monitor the safety and quality of the service and there was an effective management structure in place with clearly defined lead roles. Staff spoke positively: 'the manager's door is always open'
Programmes
6/10
✓
People were supported to participate in social and leisure interests: 'play scrabble and card games... knitting and art'. Provider supported group activities like watching football in the cinema room
Points to consider
Staffing levels are adequate but past high turnover disrupted consistency, even though it's improving now
we received some mixed feedback about the turnover of staff in the service. One relative told us, 'There has been a high turnover. It can be difficult for [person] when staff they've built a relationship with just disappear.' One member of staff said, 'When I first started a lot of staff had left, but that has improved'
Activities offer variety like games, art and group hobbies but lack a dedicated coordinator or specialist named programmes
People were supported to participate in social and leisure interests that interested them. One person told us, 'There's a few of us that come together to play scrabble and card games and I enjoy knitting and art. I try to join in with things.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews