Working at Hallmark Henley Manor Luxury Care Home
Mill Lane, Henley-on-thames, RG9 4HD
Operated by Hallmark Care Homes (Henley Manor) Limited
80 bedsNursing homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Exceptional leadership, dedicated and valued staff, and innovative programmes, but uncertain staff retention."
Safety & Risk
8/10
✓
Staff regularly assessed risks associated with people's care and well-being and took appropriate action. Medicines were managed safely, and people received their medicines as prescribed.
Staff Culture
8/10
✓
Staff told us they felt listened to, valued and able to contribute to the improvement of care. Records showed staff were constantly praised for their hard work and commitment.
Staffing Levels
6/10
✓
The service had enough staff to meet people's needs. We saw people were attended to in a timely manner and staff were not rushed.
Training & Dev
7/10
✓
Staff had access to supervisions and appraisals which were used to develop and motivate staff, review their practice and focus on professional development.
Management
8/10
✓
The registered manager provided exceptional leadership and had developed a dedicated staff team who were committed to the vision and values of the service.
Programmes
9/10
✓
The provider has invested in piloting a music programme through 'Musica Music and Wellbeing CIC'. Arrangements for social activities met people's individual needs and followed best practice guidance.
Points to consider
Staffing is adequate to meet needs without rushing staff, but no details on retention or agency use mean it might not be exceptionally stable.
The service had enough staff to meet people's needs. We saw people were attended to in a timely manner and staff were not rushed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews